Do you have strong customer service experience and basic understanding of information technology principles?  If yes, now is the time to switch or enhance your career path in IT to work with purpose for a mission driven company, AlloSource. 

Here at AlloSource we’re not looking for jobseekers. We want people dedicated to our mission of restoring hope to donor families, and helping patients heal through our innovative cellular and tissue allografts.  This takes a special person with a strong desire to help make a tremendous impact on people’s lives. Regardless of which department you work in at AlloSource, we value your efforts, your top-notch skills, and your abilities to contribute to our ultimate goal of saving or enhancing human life!  What better reward is there than knowing you contributed, in some way, to save or enhance a person’s life!   If this sounds like an organization you wish to be a part of, then we invite you to apply! 

Summary:

Through a ticketing system assist computer users with hardware and software problems; fielding telephone calls, electronic messages and walk-ups from customers seeking guidance on technical problems; diagnosing nature of problems; and assisting customers through problem solving steps. Escalating to senior teammates and vendor partners to resolve the issue. Understanding of problem and incident escalation.

Pay:   $20.00 - $23.00/hr. based on relevant years of experience

Shift:  Tuesday-Saturday; 8:00am – 4:30pm

Benefits:  Generous Time Off Policy, Paid Sick Leave, 9 paid Holidays, Retirement Plan, onsite Health Care clinic, Wellness Program, Life Insurance, AD&D, Short & Long Term Disability, and more!

Location:  6278 S. Troy Circle, Centennial, CO 80111

Essential Duties and Responsibilities:

• Actively collaborate with customers and teammates in resolution of incidents and problems.
• Respond to all support calls and tickets within a defined time based on priority.
• Maintain a positive and supportive attitude when communicating with requestors.
• Coordinate with other IT staff to ensure appropriate service coverage.
• Maintain a journal of all calls received and log all support incidents to the ticketing system.
• Participate in the upkeep of User Documentation on shared portals written by yourself and others.
• Maintain and work a list of projects in conjunction with pending service requests.
• Maintain a clean and organized working environment in all IT areas.
• Have a “hands on” approach honoring the organizations mission and goals.
• Participate in occasional afterhours maintenance and escalation of incidents.
• Participate in an on-call rotation (approximately every 60 days).
• May perform other related duties and responsibilities as assigned. 

Education and Formal Training Required:

• High School diploma or Equivalent
• 2years of more Customer Service Experience including the ability to communicate effectively with users in person and over the phone
• Experience diagnosing problems to develop corrective action
• Must have knowledge of Windows operating environment

Specific skills required:

• Hardware trouble shooting-Basic Understanding
• Desktop application trouble shooting-Basic Understanding
• Network Topology trouble shooting-Basic Understanding
• Chat and Online Meetings support-Basic Understanding
• Microsoft Office -Basic Understanding
• Mobile Support-Basic Understanding
• Printer Support-Basic Understanding
• Active Directory-Basic Understanding 
• Ticketing Systems/Documentation-Proficient

It is the policy of AlloSource not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment. When needed we will provide reasonable accommodations to qualified applicants and employees so that they may perform the essential job duties of the position. If you require special accommodations, please contact us at 720-873-0213. 

For consideration you must apply online, submit a current resume and meet the minimum requirements.  All offers are contingent upon a background check, drug screen and other contingencies may apply depending upon the position.  AlloSource is a Fair Chance Employer.  Candidates within a 50 mile radius of the hiring zip code may receive first consideration.

Equal Opportunity Employer/Veterans/Disabled

AlloSource uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.