• Associate Help Desk Specialist

    Job ID
    1829
    # of Openings
    1
    Job Type
    Full-Time
    Work Schedule
    Monday-Friday, 8am-5pm
    Job Category
    Administrative
  • Overview

    For more than 20 years, AlloSource’s allografts have been the biologic solutions our surgeon customers use to deliver better care to their patients. As one of the largest and most respected nonprofit tissue banks in the United States, AlloSource develops, processes and distributes over 200 types of life-saving and life-enhancing allografts for use in a variety of medical procedures. Our commitment to honoring the gift of tissue donation motivates us to develop innovative allografts and lead the way in cellular and tissue therapies.

     

    Compliance Statement

    Must comply and ensure adherence with FDA, CGTP, OSHA, AlloSource SOPs, work instructions & procedures, proper practices and techniques, AATB standards, and applicable company policies, training requirements, safety practices and regulatory requirements that are applicable to the job responsibilities.

     

    Summary

    The Associate Helpdesk Specialist role is to ensure proper operation of AlloSource computing

    environment so that 450 plus end users can accomplish business tasks with minimal service

    interruption. This position demonstrates through daily interaction and problem solving, an

    understanding of the AlloSource computing environment in relation to ITIL based Service Desk

    Operations.

     

    Essential Duties and Responsibilities:

    1. Learn and apply Continuous Process Improvement in the service desk within one month.
    2. Develop customer service, communication and people skills to partner with end users.
    3. Exhibit growing strength in the maintenance, service, repair of hardware, software and general new user setup.
    4. Assist in developing help sheets and frequently asked questions documentation\guides for end users.
    5. Learn to provide general support of AlloSource Telephony within six months.
    6. Quickly learn and exhibit awareness of cost & operational efficiency through IT Asset and Vendor Services Management.
    7. Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.

     

    Requirements:

    • Associates degree, in an IT related field
    • In lieu of degree, 2 years IT support experience required
    • Must complete Information Technology
    • Infrastructure Library (ITIL) foundations within one year of hire
    • IT support experience:
      • 3 months Supporting Microsoft Windows Operating Systems, End User HW SW Break Fix and General Networking
      • 3 months working knowledge of Microsoft Office or Google Desktop productivity suite of Applications

     

    Preferred Experience:

    • Common Industry Certifications including but not limited to MCTS\MCITP\MCP, A+ ,ITIL Foundations, Network+
    • 2 Years Related IT Support Experience
    • 2 Years Supporting Microsoft Windows Operating Systems, End User HW SW Break Fix and General Networking

     

     

    For consideration you must apply online, submit a current resume and meet the minimum requirements. All offers are contingent upon a background check, drug screen and other contingencies may apply depending upon the position. Candidates within a 50 mile radius of the hiring zip code may receive first consideration. If you require reasonable accommodations, please contact us at 720-873-0213.

     

    Equal Opportunity Employer/Veterans/Disability

     

     

    AlloSource uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

     

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