Customer Service Consultant I

Job ID
# of Openings
Job Type
Work Schedule
Monday-Friday, 8am-5pm
Job Category
Customer Service


AlloSource is a non-profit organization founded in 1994 on a promise to honor and respect the gift of donation by responsibly developing, processing and distributing life-saving and life-enhancing allografts for our communities.  Today, AlloSource is one of the largest, most respected tissue banks in the United States. Through our growth we’ve remained committed to the wishes of donor families, the needs of our surgeon customers, and the hopes of our patient recipients. Our promise of “doing more with life” reflects our unwavering focus on integrity, quality, safety, and respect – today, and into the future.


Compliance Statement:

Must comply and ensure adherence with FDA, CGTP, OSHA, AlloSource SOPs, work instructions & procedures, proper practices and techniques, AATB standards, and applicable company policies, training requirements, safety practices and regulatory requirements that are applicable to the job responsibilities. 



Provides a positive customer service experience through the fulfillment of order requests and other customer needs. Develops and maintains customer relationships through close partnership with field representatives.


Essential Duties and Responsibilities:

  1. At the direction of sales staff, contact existing and prospective customers promoting AlloSource allografts and provide feedback to sales staff.
  2. Anticipate and fulfill customer needs determining appropriate actions regarding availability of product. Enter and maintain database records of customer profiles.
  3. Process customer returns and credits and handle complaint initiation when necessary.
  4. Facilitate distribution of product for contract partners, to include utilization of partner software systems.
  5. Rotate 24-hour on-call customer service with other staff, as assigned, responding to customer telephone inquiries and orders after normal business hours which may or may not result in coming in to work.
  6. Educate customers on company products and their usage.
  7. Prepare shipments and arrange transportation.
  8. Provide backup coverage of Distribution and Shipping Coordinators as needed.
  9. Generate required sales and inventory control reports.
  10. Manage consignment and trial-based inventories.
  11. Maintain documentation such as customer records, RA Logs, and training records.
  12. Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.



  • 2 + years in a customer service setting
  • Hands-on data entry experience
  • Proficiency in Microsoft Office applications, specifically Excel and Outlook
  • Excellent verbal and written communication skills, including telephone etiquette
  • Time management and problem-solving skills
  • Ability to use discretion with confidential information
  • Comprehend and follow written policies and procedures
  • High School Diploma or Equivalent


Preferred Experience:

  • Experience in healthcare setting
  • Previous lead generation experience
  • Some college education or equivalent customer service training.



For consideration you must apply online, submit a current resume and meet the minimum requirements.  All offers are contingent upon a background check, drug screen and other contingencies may apply depending upon the position.  Candidates within a 50 mile radius of the hiring zip code may receive first consideration.  If you require special accommodations, please contact us at 720-873-0213. 





AlloSource uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed