Account Administrator

Job ID
1664
# of Openings
1
Job Type
Full-Time
Work Schedule
Monday-Friday, 8am-5pm
Job Category
Administrative

Overview

For more than 20 years, AlloSource’s allografts have been the biologic solutions our surgeon customers use to deliver better care to their patients. As one of the largest and most respected nonprofit tissue banks in the United States, AlloSource develops, processes and distributes over 200 types of life-saving and life-enhancing allografts for use in a variety of medical procedures. Our commitment to honoring the gift of tissue donation motivates us to develop innovative allografts and lead the way in cellular and tissue therapies.

 

Compliance Statement

Must comply and ensure adherence with FDA, CGTP, OSHA, AlloSource SOPs, work instructions & procedures, proper practices and techniques, AATB standards, and applicable company policies, training requirements, safety practices and regulatory requirements that are applicable to the job responsibilities.

 

Summary

The Account Administrator role is a customer focused subject matter expert that develops and builds strong relationships with new and existing customer representatives. This position works to understand customer needs and proactively manage inventory and demand requirements for key distributors. As part of this role, the employee provides critical documentation for approval and export of tissue products and maintains the customer relationship database.

 

Essential Duties and Responsibilities:

  • Prepares and submits accurate documentation required for allografts distribution to International markets. Includes but not limited to Medical Records, tissue availability and allocations, certificates of conformance, and customer account information.
  • Coordinate and communicate with internal resources from multiple departments regarding tissue availability.
  • Maintain constant contact and good working relationships with existing and new customers to enhance retention and increase sales.
  • Provide effective and timely responses to customer inquiries and issues.
  • Maintains up to date EPICOR sales/pricing information and customer relationship profiles through established methods.
  • Proactively manages customer accounts for demand/supply requirements.
  • Assists and participates with customer visits as required.
  • Create, organize and maintain International data repository for all submitted quality and customer documents.
  • Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.

 

 

Requirements:

  • High School Diploma or equivalent
  • 2 years experience working in a Medical Device, Tissue Bank or Pharmaceutical company.
  • 2 years experience in a customer service setting
  • 2 years administrative office support
  • Proficiency in Microsoft Applications, specifically Excel, Word and Outlook.

 

Preferred Experience:

  • Bachelor’s degree
  • Biologics or pharmaceutical experience
  • AATB CTBS certification
  • 2 years experience with Order fulfillment.
  • Knowledge of AlloSource products preferred and/or AlloSource experience preferred
  • Conversational Spanish preferred

 

 

For consideration you must apply online, submit a current resume and meet the minimum requirements. All offers are contingent upon a background check, drug screen and other contingencies may apply depending upon the position. Candidates within a 50 mile radius of the hiring zip code may receive first consideration. If you require special accommodations, please contact us at 720-873-0213.

 

EOE/Veterans/Disability

 

AlloSource uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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